Privacy Policy

Contact information:

Mistral Classics
Business number: (BTW-BE) 0810.764.448
Telephone number: +32 475 41 45 19

1. What is the purpose of this privacy notice?

All persons (hereinafter referred to as “Users”) who use the website provide specific personal data. This personal data are information that allows Mistral Classics to identify you as a natural person, regardless of whether we actually do so. You are identifiable as soon as it becomes possible to create a direct or indirect link between one or more data and you as a natural person.

We use and process your personal data in accordance with the Privacy Act and other relevant legislative provisions. All references in this privacy notice to the Privacy Act refer to the Law dated 8 December 1992 on the protection of privacy with regard to the processing of personal data. All references to the Regulation refer to the Regulation dated 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

By using our websites, Users give their implicit consent for the potential processing of personal data as specified in this document. Mistral Classics reserves the right to make amendments to this privacy notice at any time. Users will be clearly notified of any significant changes. We recommend that you consult this document regularly.

2. Who processes the personal data?

2.1. Controller

Mistral Classics is the controller and decides, either independently or in consultation with others, which personal data are collected, the purpose and the means for the processing of this personal data.

2.2. Processor(s)

Mistral Classics is free to use processors. A processor is a natural person or legal person who processes personal data at the request or on behalf of the data controller. The processor is obliged to ensure the security and confidentiality of the data. The processor always follows the instructions of the data controller.

3. On what legal basis are my data processed?

In accordance with the legislation, we process personal data on the basis of the following legal grounds:
On the basis of the implementation of the agreement as concluded with you, or the implementation of pre-contractual steps taken at your request; or
On the basis of the legitimate interest of Mistral Classics to be able to assist the data subject after filling in the contact form; or
On the basis of your consent by the explicit acceptance of this privacy notice.

4. What personal data are processed?

Mistral Classics undertakes only to collect and process data that are relevant and necessary for the purposes for which they are processed. A non-exhaustive list of the categories of personal data that may potentially be processed can be found here:

Your IP address
Your first name and/or surname
Your email address
Your telephone number
The company that you represent

5. For what purposes are my personal data used?

Mistral Classics collects your personal data to offer all Users of our websites a secure, optimised and personalised user experience. The personal data that are collected are expanded as Users make more intensive use of the websites and our online service provision.

Data processing is essential to ensure the operation of the platform and the associated services. Processing is carried out exclusively for the following specific purposes:
Administering the contractual relationship to which Users are party;
Offering and improving a general and personalised service provision, including invoicing purposes and providing support;
Detecting and protecting against fraud, faults and/or criminal practices.

When you visit the websites of Mistral Classics, some data are collected for statistical purposes using cookies. These data are necessary to optimise the use of our websites. These data are: the IP address, probable place of visit, time and date of visit, which pages are visited. By visiting the websites of Mistral Classics, you declare your agreement with this collection of data intended for statistical purposes as set out above.

Users themselves always provide Mistral Classics with their personal data, which allows them to exercise reliable checks. If certain data are incomplete or appear to be incorrect, Mistral Classics reserves the right to suspend specific expected operations, either temporarily or permanently.

6. Who receives your personal data?
Your personal data are processed exclusively for internal use within Mistral Classics. Your personal data will not be sold, transmitted or communicated to third parties, unless you have given us your explicit consent in advance.
Mistral Classics has taken all legal and technical precautions to prevent data from being accessed or used without consent.

7. How long do we retain your data?
Your data are retained for as long as is necessary to pursue the specified purposes. They are removed from the database once they are no longer necessary to pursue these purposes, or if you exercise your right to removal of the data.

8. What are my rights?

8.1. Guarantee of lawful and secure processing of personal data

Your personal data are always processed for legitimate purposes, as set out in point 5. They are collected and processed in an appropriate, relevant and proportional way and are not retained for longer than is necessary to fulfil the specified purposes.

8.2. Right of access

If you can prove your identity, you are entitled to obtain information about the processing of your data. Accordingly, you have the right to know the purposes of the processing, the categories that apply to the data, the categories of recipients to whom the data are sent, the criteria that determine the period of data retention and the rights that you can exercise with regard to your data.

8.3. Right to rectification of personal data

Inaccurate or incomplete information can be rectified. Users have primary responsibility for making the necessary amendments. Requests for changes can also be directed to us.

8.4. Right to erasure of your personal data

You also have the right to have your personal data removed, in the following cases:
Your personal data are no longer necessary for the specified purpose;
You withdraw your consent to the processing of your data and there is no other legal basis at all for processing your data;
You have lawfully exercised your right of opposition;
Your data have been unlawfully processed;
Your data should be removed as a result of a legal obligation.
The removal of data is primarily related to visibility; it is possible that the removed data will still be stored on a temporary basis.

8.5. Right to limitation of the processing of your personal data

In some cases, you have the right to request limitations of the processing of your personal data. This applies specifically if there is a dispute relating to the accuracy of data, if the data are necessary as part of a legal procedure, or for the period required by Mistral Classics to determine that you can lawfully exercise your right to removal.

8.6. Objection to the processing of your personal data

You have the right at all times to oppose the processing of your personal data for “direct marketing” purposes. Mistral Classics will cease processing of your personal data unless it can demonstrate that there are compelling legal reasons for the processing which overrule your right to opposition.

8.7. Right to data portability

You have the right to receive the personal data which have been provided to Mistral Classics in a structured, commonly used and machine-readable format. Furthermore, you have the right to transmit these personal data to another controller, unless this is technically impossible.

8.8. Right to withdraw consent

You have the right at all times to withdraw your consent.

9. How can I exercise my rights?

If you wish to exercise your rights, you should submit a written request and proof of your identify to Mistral Classics by email ( We will send you a response as quickly as possible and no later than thirty days after receipt of your request.

10. Opportunity to lodge a complaint

If you are not satisfied with the processing of your personal data by Mistral Classics, you have the right to lodge a complaint with the Data Protection Authority. (